Customer Care

Return Policy

We want every Ronan3D order to arrive correctly and be usable for your project. This page explains when we replace items, when returns are accepted, who pays return shipping, and when refunds are issued.

Last updated: June 12, 2026

Policy at a Glance

The key terms before you start a return.

Lost package
Free replacement
Defective item
Free replacement
Changed your mind
Return shipping paid by customer
Refund timing
Issued after returned item is received

What We Cover

Clear terms for common return situations

These terms expand on the original policy without changing the basics: lost packages and defective items are handled with a replacement, while change-of-mind returns can be sent back with return shipping paid by the customer.

Replacement provided

Lost Packages

If your package is lost in transit, contact us and we will help make it right with a free replacement.

No cost to you

Defective Items

If an item arrives defective, we will replace it at no cost to you.

Customer pays return shipping

Changed Your Mind

If you receive your product and decide it is not the right fit, you may send it back. Return shipping is the customer's responsibility.

Refund after receipt

Refunds

Once we receive the returned item, we will issue your refund.

Return Process

How Returns Work

Please contact us before sending an item back so we can help with the return details. For returns where the product is not defective and was delivered correctly, the customer covers the return shipping cost.

  1. 1

    Contact us first

    Reach out before mailing anything back so we can confirm the return details and connect the request to your order.

  2. 2

    Share the order details

    Include your order information and a short note about whether the issue is delivery, a defect, or a change-of-mind return.

  3. 3

    Ship eligible returns

    For non-defective items that were delivered correctly, send the product back using the shipping method you choose and pay for.

  4. 4

    Refund after receipt

    After the returned item is received, we will process the refund according to the original policy.

Before You Send a Return

Please package the item securely and wait for return details before mailing it. Your refund will be processed only after the returned item is in our hands, and customer-paid return shipping applies when the item is not defective and was delivered correctly.

Policy Details

Replacement cases
Lost packages and defective arrivals are eligible for a free replacement.
Customer-paid returns
If the product arrives correctly and is not defective, but it is not the right fit, you may send it back at your own return shipping cost.
Refund release
Refunds are issued once Ronan3D receives the returned item.